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Refund & Purchase Policy
Important information regarding refunds, exchanges, and purchases.
Last updated: March 17, 2025
Refunds
Eligibility
When a refund may be approved.
1Product Issues
Refunds are only available when the product itself does not function as intended due to a product-related issue.
2Requirements
Refund requests must be submitted within 3 days of purchase. The product must not have been successfully activated or used, and the provided troubleshooting steps must have been followed.
Customer & System Issues
Not Covered
Issues caused by the customer's system.
No Refunds for User Error
No refunds will be issued for issues caused by PC configuration, Windows settings, hardware, drivers, antivirus, third-party software, incorrect installation, failure to follow guides, or other user-related issues.
Purchases
Final Sale
Exchanges, upgrades, and downgrades.
1Incorrect Purchases
Incorrect purchases cannot be refunded.
2No Upgrades or Downgrades
Purchases cannot be upgraded or downgraded to another product, regardless of value.
All Sales Final
All purchases are final unless they meet the refund requirements listed above.
Astrion | Refund & Purchase Policy
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